Frequently Asked Questions

Find answers to common inquiries regarding your Sennheiser Canada shopping experience.

What is the standard shipping timeframe within Canada?

Orders are typically processed within 1-2 business days. Standard shipping across Canada generally takes 3-7 business days, depending on your province and proximity to our distribution centers.

Does Sennheiser Canada offer a manufacturer warranty?

Yes, all new Sennheiser products purchased through our official store come with a limited 2-year warranty covering manufacturing defects and hardware failures under normal use.

What is your return policy for headphones and audio gear?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and condition for a full refund, excluding shipping costs.

Are taxes and duties included in the price?

As we ship from within Canada, no additional customs duties will be charged upon delivery. Applicable provincial and federal taxes (GST/HST/PST) are calculated and added at checkout.

How can I verify the authenticity of my Sennheiser product?

Every authentic Sennheiser product comes with a security label on the packaging containing a QR code and an ID number that can be verified on our global authentication website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.